Talk to a human who uses the product

We typically reply within one business day, Monday to Friday, 9:00–18:00 PT. Billing and account-access issues are prioritized.

Yes — the CSV import system handles products, customers, vendors, categories, folders, tags and complete documents up to 500,000 rows per file. If your export format is unusual, write to us with a sample and we’ll advise on the mapping.

Please report it via the form or by email. For security reports, include steps to reproduce; we treat them with priority and confidentiality.

Absolutely — feature requests from real workflows shape our roadmap. Tell us what you were trying to do, not just the feature name, and we can often suggest an existing way to do it too.

No. Both plans are self-serve — start free, or upgrade to Pro from inside the app. Contact us only if you have questions the pricing page doesn’t answer.